See your Kit history, status, and current action items listed in the table below for each kit cycle. Action item buttons will appear when there's an action to take to move to the next step of the process.
To update your activity, select from the activity options below and click 'Save Activity' at the bottom. The cut-off to update your activity for the current kit cycle is
To update your demographics, select from the demographic options below and click 'Save Demographics' at the bottom. The cut-off to update your demographics for the current kit cycle is
How is Kitted different from shopping online, or in a store?
The Kitted experience is not merely curated, it’s truly personalized to your activities, budget, and build. Cairn marries data with the expertise of our Gear Gurus to handpick items for you.
Kitted makes selecting outdoor gear and apparel not just convenient, but effortless. Like other online retailers, Kitted saves you a trip to the store by shipping items directly to you. Our Gear Gurus also save you the time and trouble of researching and selecting items that will work best for you.
With Kitted, the great outdoors is your dressing room. We encourage you to try everything on and test the gear to make sure you’re a fan of it (and the activity) before making a purchase.
Returns are easy. Simply place the items you can live without into the prepaid mailing envelope and drop it into any USPS mailbox. There are no additional shipping charges!
How much does it cost?
Kitted Members pay a curation fee of $25 each Kit Cycle, which is then applied to any purchase from the Kit that exceeds $100. Members can earn 10% off their entire purchase by selecting and purchasing all five items in a Kit. The discount will not apply for any purchase less than 5 items.
What do I do with products that I don’t want?
During the two-week testing period after receiving a Kit, simply log into your Kit Account to let us know which items you’ll be returning. These items then can be returned with a prepaid shipping label at no additional cost. The returns must be shipped within two weeks of receiving the Kit and will not be accepted after this two week window.
What types of items can I expect?
Because our members’ activities are varied, our Kits cater to a wide range of products that align with an outdoor lifestyle. We work to curate not only the essentials, but additional items that are relevant for your specific activity. The initial beta program will be focused on four activities and we will continue to add more activities throughout the year.
What if I want items curated for more than one activity (i.e. car camping and backpacking)?
In this initial beta program, you’ll be able to select one activity. Keep in mind that there will be some product overlap between activities, so you’ll see items that will easily transition across many of your adventures. Additionally, some core activities like hiking, backpacking, or camping will likely be available for multiple Kit cycles; so if you select hiking for this Kit, you can opt for car camping next!
What ages can you curate?
Each shipment is completely customized to fit your individual preferences and needs. We carry a wide range of inventory that allows us to choose pieces that’ll be perfect for your active outdoor style. However, we currently offer adult sizing only (no kids or junior sizing available).
What sizes can you curate?
We currently carry women’s sizes XS - XL, and men’s sizes S - XXL. We’re always working to increase our range of sizes so that we can deliver great selections to more members.
Where do you ship?
We currently ship to all 50 U.S. states and all U.S. territories. International shipping is not available with Kitted at this time.
What is the Gear Up, Give Back program?
How do I contribute my used outdoor items to the program?
What kind of items are accepted?
When will my credit card be charged?
Does the curation fee roll over if I decide not to keep anything?
How do automatic deliveries work?
How do I change or cancel my automatic deliveries?
How do returns work?
How long do I have to decide what I want to keep?
What if I want to exchange for a different size?
I tried out my items and I'd like to return some of them. What do I do now?
How do I update my billing or shipping information?
How do I purchase a gift card?
Kitted is a beta program launched in March 2019 to a small group of people for the spring season. What’s beta? It’s a fully-formed offering, but scaling the program to a larger audience requires a healthy dose of time and learning. This is just the beginning for Kitted, so we look forward to hearing feedback from our community.
Have any recommendations or questions? Email us.
Don’t see your question on here? Email us at firstname.lastname@example.org.